Important Notice for Outlook Users

Dear Students,

The official supported email clients for student accounts are:

• Roundcube Webmail
• Mozilla Thunderbird (configured with SMTP and IMAP)

These platforms are tested, reliable, and fully supported by the DigiPen IT team.

⚠️ Using Microsoft Outlook?

If you choose to use Microsoft Outlook, please be aware:

• You must manually configure Outlook using SMTP and IMAP.
• Do not use the Microsoft Exchange account setup option.

Using the Exchange option is not supported and may result in:

• Emails not being sent to recipients
• Emails not arriving in your inbox
• Sync issues and other unpredictable behavior

Note:
Outlook may appear to work when configured using the Microsoft Exchange method.
However, this uses a different protocol that is not connected to DigiPen’s official SMTP/IMAP mail system.
As a result:

• Your emails may silently fail to deliver
• You may miss incoming messages

✅ What Should You Do?

To ensure your email works reliably:

• Use Roundcube Webmail or Mozilla Thunderbird
• If you still prefer Outlook, follow the manual IMAP/SMTP setup instructions

Need help configuring Outlook? Continue below...

Configuring Microsoft Outlook as Email Client

An email program will send mail to a SMTP (Simple Mail Transfer Protocol) server, and fetch mail from a IMAP (Internet Message Access Protocol) server.

Configuration Steps for Outlook

1. Launch Outlook
2. Choose "Manual setup or additional server types". Click Next.
3. Choose POP or IMAP. Click Next.
4. Fill in the details like below

5. Click on "More Settings".
6. Click on "Outgoing Server" tab.
7. Check on "My Outgoing server requires authentication" and "Use same settings as my incoming mail server".
8. Click on Advanced tab.
9. Fill in the details like below

10. Incoming server: 143 (TLS)
11. Outgoing server: 25 (TLS)
12. Folders - Root folder path: Inbox
13. Click OK and next.
14. It should run through self-test.
15. Click on Close and relaunch Outlook.