DigiPen IT-FAQ
August 21, 2026 at 5:03 AMPlease note that the contents within this FAQ is sourced directly from https://inside.digipen.edu. Feedback on this FAQ page is welcome, please send your comments to helpdesk.sg@digipen.edu. Thank you.
Students are encouraged to send an email to helpdesk.sg@digipen.edu for any IT-related concerns.
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| Distance - Moodle | Webmail - RoundCube | Start Here | Microsoft 365 Sign-Up |
ITFAQ Updates
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2026-08-18 - Welcome, Fall 2026 Freshmen! Register for your free Microsoft 365 account A warm welcome to everyone joining DigiPen Singapore this Fall. Here is the first thing to sort out: Register with your DigiPen student email to get Microsoft 365 Education free. This is also how you get Microsoft Teams, which your classes and project groups run on, along with Word, Excel, PowerPoint and OneNote. Register here: it-faq.sg.digipen.edu/microsoft ← short link, easy to type on your phone Full link, if you prefer to copy and paste: https://signup.microsoft.com/get-started/signup?sku=018f6278-...&culture=en-sg&country=sg Use your DigiPen student email address, not a personal one. Click here for the step-by-step guide. |
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2025-05-19 - Important Notice for Microsoft Outlook Users Outlook users must manually configure their student email accounts using IMAP and SMTP. The Microsoft Exchange setup is not supported and may result in email delivery issues. DigiPen officially supports Roundcube Webmail and Mozilla Thunderbird. For setup instructions, please visit Email/Configuring_Outlook |
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2024-09-26 - Games Studio Soundly Library Soundly Library installed in Games Studio - E2-08-08. For more information please go here |
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2024-08-30 - Punggol Campus Lab PC Login The SIT ICT team is currently in the process of setting up the domain controller. In the meantime, please use the following interim local account to log in: Username: .\dp_sit Password: dp_sit1 |
Punggol PC Login |
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2024-07-16 - We've fixed Dragon's Den. You can still use SFTP. Below is the guide Click here for SFTP Guide |
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2024-04-21 - IT Assistants Hiring IT Dept looking to hire student IT assistants. Click here for more details. |
I.T Dept |
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2022-01-16 - Unity Package Manager Error Fix for Unity Package Manager Error Click here for more details. |
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2021-03-15 - ProTools Video Engine Fix Fix for ProTools Video Engine. Click here for more details. |
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2021-02-15 - Reallusion Software New software procurement for game-designers. Deployed in Tesla. Click here for more details. |
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2021-01-29 - New computers - Spring 2021 We've deployed new computers in the following labs, Tesla, Dali and Einstein. Click here for more details. |
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2020-09-29 - Dell Special Discount - Fall 2020 Dell is providing a special discount for DigiPen Students. Click here for more details. |
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2019-09-28 - HP Special Discount HP is giving special discounted price for DigiPen Students. Click here for more details. |
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| 2020-09-21 - Update on free MS Office 365 Educational (for students) | MS_Office365 |
ITFAQ Past Changelogs
| Date | Description | Link |
|---|---|---|
| 2026-08-18 | Fall 2026 Microsoft 365 registration — short link /microsoft |
Office365 |
| 2023-08-05 | Fall 2023 Software Updates | SoftwareUpdates |
| 2023-05-01 | Summer 2023 Software Updates | SoftwareUpdates |
| 2023-01-01 | Spring 2023 Software Updates | SoftwareUpdates |
| 2022-09-01 | Fall 2022 Software Updates | SoftwareUpdates |
| 2022-01-07 | Spring 2022 Software Updates | SoftwareUpdates |
| 2021-02-15 | Reallusion Software in Tesla | Reallusion |
| 2021-01-29 | New HP workstations | NewPCSpring2021 |
| 2020-09-21 | Update on free MS Office 365 | Office365 |
| 2019-09-10 | Fall 2019 Dell Laptop Discount Offer | Dell Offer |
| 2019-09-01 | Software Updates for Fall 2019 | Software Updates |
| 2019-05-21 | Update on MS Office 365 Educational (for students) | Office365 |
| 2019-02-19 | Oculus problem launching software. Fix Guide. | Oculus |
| 2019-01-09 | IT Dept hiring student assistants Spring 2019 | IT Assistants |
| 2019-01-07 | Software Updates for Spring 2019 | Software Updates |
| 2018-12-11 | End of Fall 2018 - Lab maintenance during semester break - Computers in labs to be formatted/restored. |
Lab Maintenance |
| 2018-10-15 | Visual Studio 2015 in Tesla. Hanged upon launching. | VisualStudio2015 Tesla |
| 2018-09-27 | Unity3d 2018 Expiring Licenses Error message How to fix it ? |
Unity Expiring |
| 2018-09-03 | Software Updates for Fall 2018 | Software Updates |
| 2018-07-20 | IT Dept hiring student assistants Fall 2018 | IT Assistants |
| 2018-07-05 | New Software - Substance Painter in Pixi, McKay, Dali | SubstancePaint |
| 2018-04-20 | End of Spring 2018 - Lab maintenance during semester break - Computers in labs to be formatted/restored. |
Lab Maintenance |
| 2018-02-01 | NEW FAQ: Installing Cygwin on Laptop | Cygwin and MinGW |
| 2017-05-26 | Einstein Photoshop temporary relocation | Photoshop Updates |
| 2017-05-08 | Software Updates for Summer 2017 | Software Updates |
| 2017-01-09 | Software Updates for Spring 2017 | Software Updates |
| 2017-01-03 | SIT@SP Power Shutdown Exercise 6th January 2017 | Power Shutdown |
| 2016-12-13 | OpenMic & Games Announcement from SMC Fall 2016 | OpenMic Games |
| 2016-12-13 | Muster Render farm, how to read error logs. | Muster#Circular 4 |
| 2016-09-27 | Updated Metadigger under softwares section | Metadigger |
| 2016-09-26 | Updated Unity 3D under softwares section | Unity 3d |
| 2016-06-08 | Archival of 2016 Spring Degree Folder in Course N Drive by Thursday 9th June 2016 evening. |
Archival |
| 2016-04-18 | Updated Software-Summer 2016 Updates section. Remove Quicktime Player |
Summer2016 Updates |
| 2016-04-14 | Added Software-Summer 2016 Updates section. | Summer 2016 Updates |
| 2016-04-01 | Added Software-ToonBoom documentation page. | ToonBoom |
| 2016-03-31 | Added Software-Muster documentation page. | Muster Render |
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