#Start here

New to DigiPen Singapore? Work down this list. It takes about 30 minutes, and everything else on this site assumes these are done.

#1. Get your DigiPen email working

Your DigiPen account is the key to almost everything else.

• Webmail: webmail.digipen.edu
• Setting it up on a laptop or phone: Email
• Forgot the password: reset it yourself at drama.digipen.edu/people/password/reset

Newly matriculated? Your account can take up to 2 weeks after matriculation to be created.

#2. Register for Microsoft 365

Free for every student, and it is how you get Microsoft Teams, which your classes and project groups run on.

• Short link: it-faq.sg.digipen.edu/microsoft
• Step-by-step: Microsoft 365 registration

Use your DigiPen student email address, not a personal one.

#3. Log in to Moodle

Course pages, submissions and grades: distance3.sg.digipen.edu

#4. Get on the campus network

The campus Wi-Fi is run by SIT, not by DigiPen. Use SIT’s own instructions and their IT Helpdesk for anything wireless. See Who runs what.

#5. Find your lab

Room numbers, machine specs, floor plans and what software is installed where: Computer Labs

#6. Know who to ask

Sending a question to the wrong team is the most common reason for a slow answer. Who runs what is a one-page answer.

#When you contact us

Include these and you will usually get a fix instead of a follow-up question:

• Your student ID
• The room or lab you are in, or “my own laptop”
• What you did, what you expected, and what happened instead
• A screenshot of the error

DigiPen IT Support — 9am to 5pm — helpdesk.sg@digipen.edu — hotline 6577 1901