Start Here Who runs what
August 19, 2026 at 7:49 PMWho runs what
The Punggol campus is shared. DigiPen and SIT run different things, and each has its own helpdesk, its own accounts and its own passwords. Sending a request to the wrong team is the most common reason for a slow answer.
Quick answer
| What you need help with | Who runs it | Contact |
|---|---|---|
| DigiPen account, DigiPen email, DigiPen Microsoft 365 | DigiPen | helpdesk.sg@digipen.edu |
| Moodle, Git and SVN repositories, this FAQ site | DigiPen | helpdesk.sg@digipen.edu |
| Computer labs and the software installed on them | SIT | sitdigipen@singaporetech.edu.sg |
| Campus Wi-Fi and the wired network | SIT | ITHelpdesk@SingaporeTech.edu.sg |
| Printing and scanning | SIT | ITHelpdesk@SingaporeTech.edu.sg |
| SIT account and SIT Microsoft 365 | SIT | ITHelpdesk@SingaporeTech.edu.sg |
| Building access, rooms, facilities | SIT | ITHelpdesk@SingaporeTech.edu.sg |
Support hours and hotlines
| Hours | Hotline | ||
|---|---|---|---|
| DigiPen IT Support | 9am – 5pm | helpdesk.sg@digipen.edu | 6577 1901 |
| SIT IT Support | 9am – 5pm | ITHelpdesk@SingaporeTech.edu.sg | 6592 8511 |
| Labs and lab software | 9am – 5pm | sitdigipen@singaporetech.edu.sg | — |
You have two accounts
This catches almost everyone. They are separate systems with separate passwords, and resetting one does nothing to the other.
| DigiPen account | SIT account | |
|---|---|---|
| Used for | DigiPen email, Moodle, Git/SVN, DigiPen Microsoft 365 | Campus Wi-Fi, printing, SIT systems, SIT Microsoft 365 |
| Reset your own password | drama.digipen.edu/people/password/reset | selfservice.singaporetech.edu.sg |
| Who to ask | helpdesk.sg@digipen.edu | ITHelpdesk@SingaporeTech.edu.sg |
Before you email anyone about a password, try the self-service reset above. It is faster than waiting for a reply, and it works outside office hours.
Still not sure?
Email helpdesk.sg@digipen.edu. If it belongs to SIT we will tell you where to send it — we would rather redirect you than have you wait.